Privacy policy

Privacy Policy

Last updated: December 25, 2025

KIKUMATSU, a specialty knife store based in Seki City, Japan ("we", "our", or "us"), operates this store and website (including all related information, content, features, tools, products, and services) to provide you with a curated shopping experience (the "Service").

Our store is powered by Shopify, which enables us to provide the Service to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Service, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

When we refer to "Personal Information," we mean information that identifies, relates to, or can reasonably be linked to an individual. This does not include anonymized or aggregated data that cannot be used to identify you.

Depending on how you use our Service, your location, and applicable laws, we may collect or process the following categories of personal information:

  • Contact Information: Name, billing address, shipping address, phone number, email address

  • Financial Information: Payment details such as credit card or debit card numbers, billing information, and transaction details

  • Account Information: Username, password, security questions, and account settings

  • Transaction Information: Items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled

  • Communications: Messages and interactions with our customer support

  • Device Information: IP address, browser type, device type, network connection, and unique identifiers

  • Usage Information: Information about how you interact with the Service

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you (e.g., when you create an account, place an order, or contact us)

  • Automatically through the Service (e.g., via cookies and similar technologies)

  • From service providers acting on our behalf

  • From partners and third parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and improving the Service
To process orders, manage your account, provide customer support, arrange shipping, handle returns, and personalize your shopping experience.

Marketing and advertising
To send promotional messages via email or other channels, and to display personalized ads based on your interactions with our Service.

Security and fraud prevention
To verify accounts, detect and prevent fraud or illegal activities, and ensure the safety of our Service.

Communication
To respond to inquiries and maintain our relationship with you.

Legal compliance
To comply with applicable laws, legal processes, and enforce our policies.

Disclosure of Personal Information

We may share your personal information with:

  • Shopify and service providers (e.g., payment processing, shipping, data analysis, customer support)

  • Marketing and advertising partners

  • Third parties at your direction or with your consent

  • Affiliates within our corporate group

  • Legal authorities, when required to comply with applicable laws or protect our rights

Shopify

Our store is hosted by Shopify. Shopify may collect and process your personal information to provide and improve the Service.

Your information may be transferred outside your country of residence.

To learn more, please visit:
https://privacy.shopify.com/en

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites.

Children’s Data

Our Service is not intended for children. We do not knowingly collect personal information from minors under applicable laws.

Data Security and Retention

While we take reasonable measures to protect your information, no system is completely secure.

We retain personal information as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the following rights:

  • Access your personal information

  • Request deletion

  • Request correction

  • Request data portability

  • Opt out of marketing communications

You may exercise these rights by contacting us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us.
You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we use legally approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

KIKUMATSU
4-9-2 Naka Nishiichiba-cho, Kakamigahara-shi, Gifu 504-0018, Japan
Phone: +81-58-201-7215
Email: shop@kikumatsu.jp