Terms of service

Terms of Service

These Terms of Service ("Terms") govern the use of the online store operated by KIKUMATSU by Chirashiya Dot Com Co., Ltd. (Chirashiya.com, Inc.) ("we", "our", or "us").
By accessing or using this website and services (the "Service"), you agree to be bound by these Terms.

1. Scope

These Terms apply to all users of the Service.
We may establish additional policies (such as Privacy Policy, Shipping Policy, Return & Refund Policy), which shall form part of these Terms.

2. Prohibited Conduct

Users must not engage in the following:

  • Violation of laws or public order and morals

  • Interference with the operation of the Service

  • Infringement of rights of other users or third parties

  • Use of the Service for fraudulent or improper purposes

  • Submission of false or misleading information

  • Any other conduct deemed inappropriate by us

3. Orders and Purchases

Users may purchase products through the Service.

  • Orders cannot be canceled or modified after confirmation, except where required by law

  • Product prices are subject to change without prior notice

  • If a minor places an order, parental or guardian consent is deemed to have been obtained

4. Payment

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, JCB, AMEX, Diners)

  • Other secure payment methods provided at checkout

We are not responsible for issues arising from payment processing by third-party providers.

5. Shipping

Orders are processed and shipped from our U.S. warehouse.

Orders are typically processed within 2–5 business days, but processing and delivery times may vary due to order volume, inventory availability, weather, or logistics conditions.

Shipping is available within the contiguous United States only (excluding Alaska, Hawaii, and U.S. territories).

6. Returns, Exchanges, and Cancellations

Please refer to our Return & Refund Policy for detailed conditions.

Returns are only accepted in accordance with that policy.
Unauthorized returns will not be accepted.

7. Disclaimer

To the fullest extent permitted by law:

  • We are not liable for damages caused by system failures, server downtime, or technical issues

  • We are not liable for any direct or indirect damages arising from the use of our products

  • We are not responsible for injuries or damages caused by misuse or improper handling of products

8. Intellectual Property

All content on this Service, including images, text, and logos, is the property of us or our licensors.
Unauthorized use, reproduction, or distribution is prohibited.

9. Changes to Terms

We reserve the right to modify these Terms at any time without prior notice.
Changes become effective when posted on the Service.

10. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Japan.

Any disputes arising in connection with the Service shall be subject to the exclusive jurisdiction of the court having jurisdiction over our principal place of business.

Contact

For inquiries regarding these Terms, please contact:

Chirashiya Dot Com Co., Ltd. (Chirashiya.com, Inc.)
4-9-2 Naka Nishiichiba-cho,
Kakamigahara-shi, Gifu 504-0018, Japan
Email: shop@kikumatsu.jp